Plymouth CityCoach Excursions Conditions of Service
1. The company reserves the right to cancel or vary advertised excursions as a result of circumstances beyond their control including insufficient bookings and poor weather conditions.
2. A full refund is available if the excursion is cancelled
by the company.
3. If a customer cancels a day trip booking with more than
seven days notice, a full refund is available, except if attraction tickets
are booked and paid
for in advance. To obtain a full refund on bookings other than day trips,
cancellation must be more than six weeks in advance of the tour taking
place. If cancellation is made inside of six weeks, a refund can only be issued
if
seats can be resold. In all instances the insurance premium is non refundable.
Refunds cannot be given for cancellations of less than twenty four hours
or failure to turn up at the advertised departure point at the correct time.
4. For the convenience of customers all CityCoach excursions
are non smoking throughout the coach.
5. The Company reserves the right to refuse entry to the
coach or any attraction which is part of the excursion to anyone at any
time throughout the
excursion if they act in an unreasonable manner for the benefit of the
majority traveling.
6. Admission charges are generally included in our day excursions
unless stated otherwise on our publicity.
7. Customer services - every effort is made to provide the highest possible standard at all times. If for any reason you are not satisfied please contact our Travel Shop on The Viaduct near Royal Parade or telephone or write to
8. The Company cannot be held responsible for any loss or
damage as a result of any action by a third party or attraction, or event
included in this excursion.
